KYC Verification at Rainbet

KYC verification refers to the checks used to confirm the identity of an account holder. For Rainbet, this typically means confirming that the name, date of birth, and other personal data provided during registration match the information on official documents. This ID verification process is intended to establish accurate account ownership and reduce the likelihood of duplicate or fraudulent accounts. It focuses only on confirming identity and personal details, not on other account activity.

Rainbet may request identity verification at different stages of account use rather than at a single fixed point, in line with applicable regulatory requirements. The exact timing can depend on account activity, and verification may be requested before certain actions are completed. The table below outlines common situations where a request for documents may occur.

During identity verification, Rainbet may request specific personal details and supporting documents from the account holder. This information helps confirm that the details provided during registration are accurate and complete. The table below lists the general categories of information that may be requested.

Identity verification generally relies on documents that confirm both identity and address. The following document types may be accepted for this purpose.

• Government identification document (passport, driver’s licence, or national identity card): used to confirm the account holder’s identity and date of birth;
• Proof of address document (utility bill or bank statement): used to confirm the residential address provided during registration;
• Selfie or photo verification: used to confirm that the person submitting documents matches the identification provided.

Verification documents are typically submitted directly through the account interface as part of the document submission process. The steps below describe the general submission process.

1. Log in to the account and navigate to the verification section.
2. Select the document type being submitted.
3. Upload a clear, legible copy or photo of the document in an accepted file format.
4. Confirm the submission and wait for the review to be completed.

Certain conditions, aligned with the platform’s security measures, help ensure that identity verification can be completed without delay. The list below outlines general requirements an account holder should meet when submitting information.

• Accurate personal details: information provided must match the details on submitted documents;
• Valid documents: identification and address documents must be current and not expired;
• Matching account information: the name on the account must match the name on the submitted documents;
• Readable documents: uploaded files must be clear and fully visible;
• Complete submissions: all requested information should be provided in full.

Once identity information and documents are submitted, Rainbet reviews the details provided. The outcome of this review determines whether the account holder’s identity has been confirmed or whether further information is needed. Review times vary depending on request volume and the completeness of the submission. This review process contributes to fair play by confirming that each account holder’s identity matches the information provided at registration.

Certain issues can delay the review of submitted documents. The list below describes common issues and the recommended action for each.

• Unclear or blurry document image: Resubmit a clearer copy of the document;
• Expired identification: Provide a currently valid document;
• Mismatched personal details: Confirm that the name and details match those used during registration;
• Missing information: Submit any additional details requested during review;
• Unsupported document type: Provide a document from the accepted list.

If a verification attempt is unsuccessful or incomplete, corrective action can help resolve the issue. The steps below describe general actions an account holder can take.

1. Review any feedback provided regarding the reason for the unsuccessful attempt.
2. Correct any inaccurate personal information on file.
3. Resubmit the required documents in the correct format.
4. Contact customer support if additional guidance is needed.

Identity verification status can affect certain account functions. The list below outlines how verification may relate to specific account activities.

• Registration: An account can often be created without immediate document submission;
• Withdrawals: A withdrawal request may depend on completed identity verification;
• Deposits: A deposit may not require the same level of verification as a withdrawal;
• Account management: A change to personal information may prompt a request for supporting documents.

Personal information collected during identity verification is handled according to Rainbet’s data protection practices and general security measures. The points below describe how this information is generally managed.

• Personal data is collected only for the purpose of confirming identity;
• Submitted documents are stored securely within the account holder’s profile;
• Access to verification information is limited to authorized personnel;
• Personal data is retained only for as long as necessary to fulfill verification purposes.

A small amount of preparation can help identity verification proceed without unnecessary delay. The checklist below outlines steps an account holder can follow before submitting documents.

1. Confirm that account details, including name and date of birth, are accurate and up to date.
2. Gather a valid, unexpired identification document issued by the government.
3. Prepare a recent proof of address document if requested.
4. Ensure that document copies or photos are clear and fully legible before uploading.

Assistance with identity verification, alongside broader responsible gaming resources, is available through Rainbet’s customer support channels. The list below outlines how account holders can seek help with verification questions.

• Live chat support available directly through the Rainbet platform;
• Email support for account holders who require detailed assistance;
• Help centre resources covering common verification questions.